As a Customer Service Representative, you will be the first point of contact for our clients. Your role is to provide professional, efficient, and high-quality support while ensuring customer satisfaction. The ideal candidate is fluent in English, experienced in customer service, and familiar with the expectations of customers in Saudi Arabia and the Gulf region.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, chat, or social media
Resolve customer issues efficiently and professionally
Maintain accurate records of customer interactions and follow-up actions
Collaborate with internal teams to ensure a seamless customer experience
Stay up-to-date on product knowledge, policies, and procedures
Provide feedback to improve processes, tools, and customer satisfaction
Requirements:Minimum of 1 year of experience in a customer service roleFluent in English (spoken and written)Previous experience working with customers from Saudi Arabia or GCC markets is highly preferredExcellent communication, problem-solving, and interpersonal skillsStrong attention to detail and ability to multitaskComfortable working independently in a remote environmentJob Type & Benefits:Remote (Work from home – Egypt-based) Competitive salary with performance-based incentives Supportive and collaborative work cultureOpportunities for career growth