- Implement systems for customers on-site and remotely
- Train customer’s staff on using systems
- Document customer implementation process
- Troubleshoot and resolve customer problems on time
- Make sure to satisfy customers
- Research and identify solutions to customer problems
- Adhere to company standards and policies
- Work on self-development
- Work to understand previous customer problems and resolution techniques
- Properly escalate unresolved problems to manager/team leader
- Ensure all resolutions are properly documented
- Document technical knowledge in the form of notes and manuals
- Work on any task as asked by manager/team leader
- Adhere to high-quality standards
Bachelor’s (BSc) Degree in Accounting, Business Administration or any other related fieldGood command in English.Experience in accountingGood understanding in financial systemsAbility to deal with customersTeamwork spirit Strong communication skills to collaborate with cross-functional departments Good time-management skillsAbility to work under pressureProblem solving skillsSelf-motivatedAnalysis skills