- Install and configure software and hardware
- Manage network servers and technology tools
- Set up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues and outages
- Ensure security through access controls, backups and firewalls
- Upgrade systems with new releases and models
- Develop expertise to train staff on new technologies
- Build an internal wiki with technical documentation, manuals and IT policies
Proven experience as a System Administrator, Network Administrator, or similar role for at least 3 yearsExperience with databases, networks (LAN, WAN) and patch managementKnowledge of system security (e.g. intrusion detection systems) and data backup/recoveryCertificate in CCNA and MCSA Knowledge in firewalls (( sophos + pfsense ))Experience in VPNs and Veeam BackupFamiliarity with Call center systems is requiredFamiliarity with various operating systems and platformsResourcefulness and problem-solving aptitudeExcellent communication skillsBSc/Ba in Information Technology, Computer Science or a related discipline