Job Responsibilities:
-Assisting passengers with inquiries, resolving issues, and providing information about flights, services, and policies. --Helping customers book flights, make changes to itineraries, and process cancellations or refunds.

-Advising on travel itineraries, including connecting flights, layovers, and travel requirements (like visas).

-Providing up-to-date information about flight statuses, schedules, and potential delays or cancellations.

-Assisting with baggage policies, tracking lost luggage, and addressing baggage-related issues.

-Educating passengers about airline policies, such as check-in procedures, baggage limits, and boarding processes.

-Handling customer complaints and resolving disputes in a professional manner.

-Informing customers about promotions, upgrades, and loyalty programs, and assisting with sales.

-Collaborating with ground staff, flight crews, and other airline departments to ensure a smooth passenger experience.

-Maintaining accurate records of customer interactions, bookings, and complaints.

 

Job Requirements:
-Having English profile of B2+ or C1 is a must.

-Graduates/Gap/Drop out.

-Ready to start.

-Located in /or able to relocate in Cairo.

-Flexibility with Night and Overnight/rotational shifts.

-Experience in customer service is a bonus.