- Lead and motivate the customer service team to provide exceptional service to customers.
- Improve customer experience, create engaged customers.
- Take ownership of customers issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused on that mission.
- Develop and implement customer service policies, procedures, and standards.
- Keep accurate records and document customer service actions and discussions.
- Train customer service team on Customer Services techniques and company policies.
- Monitor and analyze performance metrics to ensure customer satisfaction.
- Maintain a deep understanding of company services to provide accurate information to customers.
- Coordinate with other departments to resolve issues impacting customer service.
BS degree in Business Administration or related field.5 Years + proven working experience as a Customer Service Manager or in any managerial role in Customer service.Fluency in English is a must.Strong communication skills.Advanced problem solving and multi-tasking skills.