Overview of the role

Provide excellent Customer Service in Play Facility – Smaland - by adhering to entry policies and child care SOPs in order to provide a service in a friendly and professional manner.

What you will do

Customers

• Greets and welcomes mothers/guardians with their children on arrival at Smaland.
• Ensure the Smaland admission policy is explained in a friendly and professional manner.
• Entertain children with agreed activities based on Commercial Calendar.
• Ensure the Childs safety is their main priority while they are in Smaland 
• Makes announcements and pages the customers (parents) if there is any issue with the children in the playroom area.
• Handles routine customer complaints promptly and courteously.
• Provides a safe environment for children within the area.
• Be ready to rotate and work at Information desk to greet customers and address all incoming inquiries.

Operational

• Ensure all system and emergency procedures are adhered to as per policy / procedure
• Briefs the Duty Manager on complaints that require management assistance.
• Ensure all emergency procedures are adhered to.

Skills

Required Skills to be successful

Dealing with customers, Effective Communication

Behavioural Competencies:

• Interpersonal Skills
• Business Acumen
• Problem Solving
• Confident

What equips you for the role

• 0- 2 years in a similar role.      
• Working as Customer Service