•  Review and validate customer orders to ensure they comply with company policies, pricing agreements, and product availability.
•  Enter and manage orders in the SAP system, tracking their progress from receipt to final delivery.
•  Coordinate with purchasing, logistics, and sales teams to ensure timely and accurate fulfillment of customer orders.
•  Serve as the primary point of contact for internal customers regarding order status, shipping details, and issue resolution.
•  Provide proactive updates to customers on delivery schedules, potential delays, or order changes.
•  Handle escalations, ensuring customer concerns are addressed swiftly and professionally.
•  Liaise with warehouse and logistics teams to schedule shipments, ensuring timely customer delivery.
•  Verify shipping documents, including Delivery Notes (DN), Invoices, and Packing Lists.
•  Ensure proper coordination of all orders and compliance with import/export regulations.
•  Monitor inventory levels to ensure sufficient stock availability for order fulfillment.
•  Coordinate with procurement teams for replenishment of stock when necessary.
•  Identify and resolve order discrepancies, such as incorrect pricing, quantities, or shipping errors.
•  Manage returns, exchanges, and warranty claims per company policies.
•  Generate regular reports on order status, fulfillment rates, and customer satisfaction.
•  Analyze order trends and identify areas for process improvement to increase efficiency and reduce costs.