SODIC - مصر - القاهرة

توظيف: دوام كامل

Responsibilities:

Monitor and manage all community-related cases/tickets, ensuring SLAs are met.
Address high-level escalations from stakeholders and communicate recurring issues to management with suggested solutions.
Oversee staff performance in handling client requests, inquiries, and complaints.
Conduct regular inspections of communal areas and enforce community rules.
Coordinate with FM and Security to ensure adherence to work guidelines.
Ensure service quality from all personnel and vendors in living zones.
Organize community activities and maintain communication with residents.
Prepare monthly reports, manage resident meetings, and develop community services.
Train and coach team members while facilitating inter-departmental coordination.

Qualifications:

Bachelor’s degree in Business Administration; MBA/PMP preferred.
Minimum 10 years of experience in reputable real estate development Company, with at least 5 years in community management.
Strong organizational and problem-solving skills, with the ability to manage multiple projects.
Customer service orientation and excellent communication skills.

تاريخ النشر: ٢٣ أكتوبر ٢٠٢٤

الناشر:

تاريخ النشر: ٢٣ أكتوبر ٢٠٢٤

الناشر: