- Customer Assistance: Provide information and support to customers, addressing their inquiries and concerns in a timely manner.
- Issue Resolution: Actively listen to customer complaints and work collaboratively to resolve issues, ensuring a positive customer experience.
- Collaboration: Work closely with the engineering department to facilitate the completion of customer requests and modifications.
- Reporting: Prepare monthly reports on customer issues and challenges, providing insights for continuous improvement.
- Innovative Solutions: Implement creative ideas to enhance customer loyalty and satisfaction, including loyalty programs.
- Data Management: Utilize customer data to identify trends and opportunities for improvement in service delivery.
- Team Coordination: Collaborate with various departments to ensure a unified approach to customer service.
Education: Bachelor’s degree in a relevant field or equivalent experience.Experience: 1-3 years of experience in customer service, preferably in the real estate sector.Skills:Strong communication and interpersonal skills.Proficiency in Microsoft Office and customer service software.Ability to manage time effectively and prioritize tasks.Problem-solving and negotiation skills.Ability to work collaboratively in a team environment.