Purpose of the job
- Handling SDM operation activities , implementing relevant WOs and develop needed SPML scripts
Duties and responsibilities
- Perform daily operations and preventative maintenance to ensure maximum service availability.
- Troubleshoot and handle SDM core network incidents and escalations from business and consumer teams.
- Maintain and manage software core infrastructure through software upgrades, configuration implementation, and network element expansions
- Monitor the network and platform performance proactively to ensure KPI stability
- Handle all proactive actions to maintain the highest customer experience
- Solve end-user (consumer and business) complaints
- Follow up directly on care tickets with external vendors to resolve technical issues and maintain service continuity.
- Provide support for network-related technical issues (on call, 24/7).
- Develop in-house scripts to meet business requirements related to the SDM network
- Interface with the information security team to meet auditor requirements
- Ensure good communication and working relationships between external vendors and internal departments.
- Interface directly with quality assurance, sales, engineering, marketing, billing, and provisioning teams.
- Apply relevant work orders.
- Interact and communicate with vendors in planned and maintenance activities.
Job specification
Education
- B.sc. In telecommunication and electronics engineering.
Experience
- Minimum 5 years of experience, 2 of which in the same filed.
Skills and abilities
- Good knowledge in GSM.
- Good Computing skills.
- Ability to work under stress.
- Self motivated & Flexible
- Ability to work in teamwork.
- Very good in communication skills