Manage large amounts of inbound and outbound calls in a timely manner

- Follow communication “scripts” when handling different topics

- Identify customers’ needs, clarify information, research every issue and provide solutions and/or

alternatives

- Seize opportunities to upsell products when they arise

- Build sustainable relationships and engage customers by taking the extra mile

- Keep records of all conversations in our call center database in a comprehensible way

- Frequently attend educational seminars to improve knowledge and performance level Meet

personal/team qualitative and quantitative targets

- Good communication skills

- Excellent command of the English language

- Strong commitment and dedication

- Age: less than 30 years

- Only graduated with Bachelor degree

- Males Only (Have his Military & Graduation Certificate)

- Accounts to be hired: Consumer High value Customers, Corporate account, and Internet Call Center

(Technical account)

- Make sure that Candidates didn’t have any relatives in Vodafone Egypt Customer Care department (1st

& 2nd degree)

Skills

It is also a Plus if they have:

-Previous experience in Customer Care

-Previous experience in Mobile Internet and/ or ADSL support.

When they join us, they will enjoy:

- Rewarding Gross salary + bonus variable pay every quarter

- Medical and social insurance

- Vodafone Red line

-Transportation From/To Metro Hadayek Maadi station

-Working Hours: 8:45 including 1 hour break, Rotational shifts (24/7)

- Flexible, motivating, and inclusive workplace

Special recognition for top performers

- Training and development programs

- Great benefits; mobile handset allowance, meal allowance, discounted offers and more.