- Ensure internet performance is acting well.
- Install, modify, and repair computer hardware and software.
- Healthy check of printer devices, attendance machines, IP CAM, and any related network devices.
- Resolve technical problems with LAN and WAN with ISP.
- Install & fix issues related to computer peripherals for users.
- Resolve issues related to computer systems, software, and hardware.
- Respond to queries on-site or remotely.
- Respond to the ticketing system within the defined SLA.
- Resolve problems by running diagnostic programs.
- Identify and escalate situations requiring urgent attention
Bachelor degree in computer science or any IT relevant education.A+, N+. requirements gathering, product configuration, and customization.Minimum 1 year of experience.