Regular - Contact Center Expert

Contact Center Expert

ref :579378 | 01 Apr 2024
apply before : 30 Jun 2024
CityStars, Cairo, Égypte - Egypt

about the role

Engineering team resemble one of the highest technical authority inside ESC. Handling Contact Center design and represent the reference technical point of both the Build/RUN teams. Help Presales/Sales Channel to tailor and validate the design, help the operational team in their support. Enable service creation / new offers : Tenant Management O365, Contact365 (WorkStreamPeople). Enrich the value proposition of existing services : Direct Routing, Operator Connect Technical Expertise : consulting for customer deployement. Working as Technical stream leader for the TTM and Nursery Projects. handling of the Technical Product development with the Vendor.

about you

BSC in Engineering or IT or Telecommunication field. Contact-Center Engineer profile. Scripting and Java-Script experience/knowledge. Total at least 5 years’ experience in IT field. Microsoft TEAMS/Microsoft Azure (SharePoint online) certified. End-to-End solution expert (Validation, implementation, design). Team player, Commitment, extra-mile attitude, working under stress. Fluent in English, French is a plus

additional information

contract

Regular

Only your skills matter

Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.

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