• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities

Proven work experience as a team leader or supervisorIn-depth knowledge of performance metricsGood PC skills, especially MS ExcelExcellent communication and leadership skillsOrganizational and time-management skillsDecision-making skillsDegree in Management or training in team leading is a plusExcellent writing and speaking skills in German (C1 level) is mandatory and English is required on a B2 levelCustomer Support: Respond to calls from German-speaking customers in a courteous and efficient manner.Issue Resolution: Address customer inquiries, concerns, and complaints, striving to resolve issues effectively and in a timely manner.Customer Feedback: Gather and document customer feedback, suggestions, and complaints, and communicate insights to the management team for process improvements.Customer Satisfaction: Strive to achieve high levels of customer satisfaction by meeting or exceeding established customer service metrics.Language Skills: Fluency in German at C1 level (both written and spoken) is essential with Proficiency in English at B2 levelCustomer Focus: A customer-centric mindset with a strong dedication to delivering exceptional service.Problem-Solving: Analytical and creative problem-solving abilities to resolve customer issues effectively.Empathy: Ability to understand and empathize with customers' needs and concerns.Team Player: Ability to collaborate with team members and contribute to a positive team environment.Flexibility: Willingness to work in shifts and adapt to changing schedules based on business needs.German C1 is mandatory + GDS Experience (Amadeus, Saber, Galelio) Computer Literacy: Proficient in using computer systems, software, and CRM tools to manage customer interactions and information