Be part of something bigger. Decode the future.At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.Join us in our exciting quest to build the future home.All about the role:After Sales Service Engineer is responsible for providing after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.What you'll do: Operate service operations by executing sector strategies through developing objectives and plans as well as monitoring plans’ implementation. Operate service operations by developing service procedures and instructions then communicating them with all team members. Operate service operations by developing operations budget and monitoring the financial performance to assure maintaining the developed budget Operate service operations by developing periodic reports and presentations as well as communicating team needs Monitor and develop service operations managers by developing performance development plan and following up required actions status Monitor and develop service operations managers by improving their performance through coaching and following up the various KPIs Monitor and develop service operations managers by developing their management skills and behavior through monitoring daily operations Manage and develop service operations by developing overall service performance and enhancing cross-functional relations Manage and develop service operations by enhancing customer satisfaction and response time and feedback accuracy Execute operations projects by initiating new projects and contributing in the running projectsQualifications:Bachelor’s degree in (Engineering Mechanical or Electrical. At least 8+ years of professional experience in consumer focused companies in customer service and in operations management preferred in service operationsFluent Spoken and written command of English language.Strong Leadership skills, preferably including Leading/Managing/Mentoring Others experienceStrong Logical and analytical thinking.Ability to collaborate effectively within a multifunctional environmentProblem solving skills through innovation and creativity Strategic planning and organizing skills Customer/Market focused Delivers results Controls cost Problem solving& Decision Making Creative Thinking Flexibility and Adoptability Motivating others in various levels Team ship and cross-functional cooperation Committed to recognizing and developing staffWhere you'll be:You will be based at Electrolux Egypt- Cairo EgyptAs part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.Find out more on:Electrolux Group()