- Receive inbound calls for International & Domestic Air, Hotel booking inquiries from customers
- Answer customer queries, as well as probe the customer to obtain a full understanding of what information is being requested.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Make sure that all customers issues are handled.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow up (Call and Email) with customers in case of pending/escalated issues.
- Communicate clearly and effectively with customers.
Minimum of 6 months to 2 year experience as a customer service agent in a Travel agency.Males only.Immediate joiners are preferable.Excellent communication and presentation skills characters.Ability to multitask, prioritize, and manage time effectively.Please apply only if you're a graduate.