-Assist in tracking and analyzing team KPIs using CRM and other relevant tools.
-Prepare reports and presentations to visualize team performance trends.
-Compile and analyze data from various sources, operational reports, including CRM systems, and customer feedback.
-Assist in preparing reports for management and external stakeholders.
-Effectively manage customer complaints, ensuring timely and professional resolution.
-Work with the Team Managers and other teams to identify and address recurring issues.
-Act as a point of contact for internal and external stakeholders, including other teams, Proactively coordinate with other teams to ensure clear communication and fulfill team requirements.
-Assist in developing and implementing strategies to improve the effectiveness of the CRM system.
-Bachelor's degree in business administration, Management Information Systems, or a related field.-Minimum of 2-4 years of experience in an Operations role. -Strong analytical and problem-solving skills.-Excellent communication, interpersonal, and organizational skills.-Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).-Working knowledge of CRM systems (preferred).