- Lead and motivate a team of travel specialists, ensuring they provide exceptional customer service and resolve inquiries promptly.
- Monitor key performance indicators (KPIs) to identify areas for improvement and implement process optimizations.
- Oversee the accuracy and timeliness of travel bookings, including flights, accommodations, and activities.
- Identify and resolve any technical issues or user roadblocks within the app.
- Maintain a deep understanding of the travel industry, including trends and regulations.
- Collaborate with other departments, such as marketing and product development, to ensure seamless integration.
- Analyze user data and feedback to identify opportunities for product improvement.
- Develop and implement training programs for new team members.
- Maintain a positive and supportive work environment.
Bachelor's degree in Business Administration, Hospitality, or a related field (or equivalent experience).Minimum of 3-5 years of experience in travel operations or customer service management.Proven experience in leading and motivating a team.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Proficiency in travel booking systems and relevant software.Meticulous attention to detail and a commitment to accuracy.Passion for travel and the travel industry.Experience working in a fast-paced startup environment.Experience with travel applications or online booking platforms.Fluency in English.