Responsibilities
- Install, configure, and support workstation software, hardware, printers, and phones.
- Implement applications and software upgrades and troubleshoot any performance issues.
- Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
- keep computer systems running smoothly and ensure users get the maximum benefit from them
- Install and configure computer hardware operating systems and applications.
- Monitor and maintain computer systems and networks.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- Replace parts as required.
- Provide support, including procedural documentation and relevant reports.
- Follow diagrams and written instructions to repair a fault or set up a system.
- Set up new users' accounts and profiles and deal with password issues.
- Ability to diagnose and resolve technical issues
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
Bachelor's degree in Computer Science or related field1-3 years of experience in IT Support.