About the role
We are seeking a Reservation and Ticketing Executive Agent to join our offline sales team. As a Reservation and Ticketing Executive Agent, you will be responsible for assisting customers in person or over the phone with booking reservations and purchasing tickets. You will play a vital role in ensuring our customers have a positive experience with our company.
What you will be doing:
- Dealing directly with customers either through phone, live chat or email.
- Perform outbound calls.
- Educating clients, explaining procedures, answering questions and providing knowledgeable answers.
- Determining availability and comparing prices.
- Maintains and improves quality results by adhering to standards and guidelines.
- Establishing policies by accessing and verifying client information.
- Follow up on clients when necessary.
- Following communication “scripts” when handling different topics.
- Identifying clients’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Obtain and evaluate all relevant information to handle travel requests efficiently.
- Increase the customer satisfaction and enhance the customer experience.
- Handle and resolve customer complaints.
- Meeting required targets.
- Any other duties related to the job.
To be successful in this role, you’ll need:Good knowledge of travel booking systems and softwareTo have a good understanding of the fares types for offline salesThey should be able to work under pressureAbility to multitask(whenever need arises)English Level B2, fluency is a must.Minimum 6 Months experience in the contact centre field.Al least 6 months experience in the Travel IndustryPreferable to have Sabre GDS experienceAwareness of Visa & Travel requirements.University graduationStrong communication skills.Military service completion or exemption.Flexible with rotational Shifts & Days off.Flexibility with night and overnight shifts for males.Working in an onsite setting.