- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team building activities
Proven experience in a call center environment, specifically within the automotive sector, with a background in customer service.Demonstrated leadership skills with the ability to motivate and engage team members.Strong communication and interpersonal skills.Excellent problem-solving abilities and a customer-focused mindset.Proficiency in relevant software and tools used in call center operations.Excellent communication and interpersonal abilities.Very Good English command.