• Develop & execute customer relationship management campaigns to increase customer loyalty. 

• Prepare a set of universal customer relationship procedures & apply them at every level of the company. 

• Analyze customer behavior and measure their impact on business outcomes to update strategies. 

• Maintain smooth communication with customers and promptly reply to their queries.

• Respond and resolve customer complaints quickly and efficiently.

• Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively. 

• Run effective promotional activities to optimize sales growth and customer retention. 

• Use existing customer data to gain new leads and potential customers.

 • Understand previous customer attitudes to better engage current customers. 

• Identify new and more cost-efficient communication channels with customers. 

• Identify the most efficient customer interaction approaches prioritize them accordingly.

 • Keep customers updated about the latest collections & special offers in order to increase sales. 

• Adopt new trends & strategies to expand the customer base such as upselling and cross-selling.

• Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation. 

• Notify admins and upper management about all the execution plans & required changes.

• Monitor direct competitors of the company and find out how they handle customer relationships.