- Communicating with Billers, Banks, handling and following up their requests and inquiries.
- Handling and resolving the emerging disputes.
- Handling internal technical issues with the support team.
- Preparing daily, weekly & monthly reports for all payments complaints & Disputes analysis and improvements.
1-2 years of experience, preferred in the Operation field, especially Pre-Paid Cards model.Very good knowledge of Excel, Outlook, Word, and Access.Excellent Communication Skills.Strong attention to detail.Strong sense of ownership and responsibility.Ability to discretely handle sensitive and confidential information.