Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.Deloitte has a proud legacy in the Middle East region, with an uninterrupted presence since 1926, and is present across 29 offices in 15 countries. Over the last 98 years, we have served as trusted advisors for clients. Deloitte’s presence in the region has contributed to the advancement and growth of the professional services industry in the region.We have received numerous awards in the last few years, such as Brand Finance’s strongest and most valuable "commercial services" brand in the world (2023), the Great Place to Work® and Best Workplaces™ in the UAE (2023), the Great Place to Work® and Best Workplaces™ in the KSA (2023), and "World’s Most Attractive Employers" (2023). These awards are a recognition of how Deloitte makes an impact that matters to its clients, talent, and society.We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.HR Shared Services | Employee Services | ContractorDuring your tenure as Employee Services Associate, you will resolve Employee Service Requests received through the ServiceNow platform and support employees on the corresponding requests. You will also be responsible to provide ad hoc support to employees with all Human Resources services of Deloitte Middle East. Please see below the roles and responsibilities:Resolve employee service requests (e.g., Leave balance discrepancy, payroll discrepancy, loan and advance payment requests, allowance requests, company letter requests, etc.) raised through the ServiceNow platform.Keep daily track of pending Service requests and prioritize the tasks based on urgency and relevancyExplore any bottlenecks in resolving the service requests, coordinate with relevant stakeholders, or bring it to the management’s notice to ensure the requests are resolved within the defined Service Line Agreement.Periodic monitoring of request resolution TAT (Turn Around Time) against pre-defined SLAs for every request type, and any identified discrepancies to be discussed with the managementKeep track of employee data changes (e.g., benefits, the addition of dependents, status change, etc.) and inform benefits providersEvaluate employees’ eligibility for the firm’s referral program, and ensure eligible employees are rewarded with referral awards as per the candidate’s hired level. Consolidate all changes that impact the payroll every month and share them with Finance prior to the cut-off date.Develop periodic summaries for service requests for business stakeholders, and resolve any pending requestsDiligently follow up with the stakeholders to ensure the service requests are resolved on time.Create Service Requests on an ADHOC basis upon receiving requests from HR business partners, General Partners, and from employees who do not have access to the ServiceNow portalLeadership Capabilities:Builds own understanding of our purpose and values; explores opportunities for impactDemonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talentUnderstands expectations and demonstrates personal accountability for keeping performance on trackActively focuses on developing effective communication and relationship-building skillsUnderstands how their daily work contributes to the priorities of the team and the business Qualifications:Bachelor’s degree in human resources management, business administration or a related fieldKnowledge of best practices in HR management is essentialTechnical ability and computer literacy (Word, Excel, PowerPoint, Microsoft Management) recommended.Experience in ServiceNow administration is an added advantageAbility to communicate professionally with partners and high-level executives. Strong presentation skills are considered a plus,Detail oriented and conscientiousExcellent organizational, communication, and time-management skillsFluency in English (reading, speaking, and writing). Preference to bilingual candidates (Arabic/English)Minimum 2 years of experience including HR experience, preferably in a multinational firm