- Communicating with customers through various channels (telephone, online chat, or face to face) to provide support and information on services.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer problems.
- Knowing our Services inside and outside so that you can answer questions.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Performing other related duties as assigned.
Bachelor’s Degree.Experience as a Customer Support Specialist or similar CS role.Familiar with our industry is a plus.Understanding of how CRM systems work.Excellent communication and problem-solving skills.Multi-tasking abilities.Patience when handling tough cases.Ability to work under pressure and meet tight deadline while maintaining the professional standards.Non-gender based.Giza Residents are preferred.