Job description

Company Description

Second Home Hospitality is a provider of fully finished apartments with modern amenities and thoughtful design. Our apartments provide a true home away from home experience, catering to university students and business travelers alike. We offer exceptional service from start to finish, making sure that every guest's stay is seamless and enjoyable. We offer online booking for your convenience, making it easy to secure your preferred apartment with just a few clicks.

Role Description

This is a full-time on-site role for a Front Office Specialist located in New Cairo. The Front Office Specialist will be responsible for phone etiquette, appointment scheduling, customer service, receptionist duties, and communication. They will also be responsible for handling guest inquiries, resolving concerns, and providing exceptional service to ensure guest satisfaction.

Qualifications

• Phone etiquette, communication, and customer service skills
• Experience in appointment scheduling and receptionist duties
• Excellent communication skills, both verbal and written
• Ability to multitask, prioritize, and manage time effectively
• A positive attitude and ability to work in a team environment
• Proficiency in Microsoft Office and other computer applications
• A high school diploma or equivalent, with at least 1-2 years of relevant work experience

 A bachelor's degree in hospitality management or a related field is a plus