- Develops and implements strategies, sets sales targets, and monitors sales performance to achieve sales targets, increase customer traffic and improve customer satisfaction.
- Ensures the store meets or exceeds sales goals and targets and identifies opportunities for growth.
- Aligns and conducts meetings with the marketing and sales team to plan and execute promotional campaigns, events, and product launches.
- Trains and motivates sales associates to achieve sales targets and provide excellent customer service.
- Provides excellent customer service and resolves complaints or issues, consults to guide customers through purchasing to maintain high standards of customer satisfaction.
- Maintains a high level of product knowledge to assist customers with their purchases.
- Follows up the inventory to discover any shortage and ensures the availability of products within the store.
- Implements effective merchandising strategies and in-store display to attract customers and expand store traffic.
- Manages day – to -day store procedures such as opening and closing procedures, cash handling, and security measures to ensure they are maintained according to the processes and procedures of the company.
- Monitors competition and identifies opportunities to increase brand awareness, customer engagement, and store sales.
- Analyzes sales data and financial reports to identify areas for improvement and cost-saving opportunities.
- Monitors store expenses and budgets to minimize the expenses and maximize profitability.
- Participates in planned and unplanned inventories inspections to follow up and gives illustrations for any inquiry.
- Supervises and ensures proper sanitation and cleaning practices to maintain a clean, organized, and visually appealing store environment.
- Coach the subordinates and monitor their performance through the PRD system to maintain employees’ performance.
- Monitors all inventory activities such as cycle counts and stock movements including transfers to/from warehouse, damaged items, devolution, etc. to ensure efficient receiving process of products.
- Ensure compliance with all store policies and procedures, including health and safety regulations and security procedures to maintain a healthy and safe environment within the store.
- Detects, anticipates, and provides regular feedback on customers' needs, markets trends and competitors’ activities affecting the store sales to make a counter campaign to stay in the competition.
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Bachelor's degree or any equivalent9-11 years of experience in retail field Good Command in Microsoft OfficeGood Command of English language