Lead the staff on a shift-to-shift basis to carry out the Retail objectives and achieve store’s sales targets in addition to maintaining high level of customer satisfaction.Job Description
- Achieve the team’s assigned strategic sales targets.
- Motivate staff members to up-sell and cross-sell Vodafone products & services.
- Ensure appropriate service is constantly given to all customers.
- Effective customers’ complaints handling and decrease them MOM.
- Handling variance reports and taking corrective and preventive actions.
- Manage and develop team’s performance.
- Update store’s communication messages.
Excellent computer skills.
Reporting & presentation skills.
Problem solving skills.
Excellent leadership, Negotiation and communication skills.
Decision making and time management
Sales and customers focused.
Results oriented, self-disciplined and organized.
Fluent spoken & written English language.