Business Excellence Lead _VOIS

Vodafone - Egypt - مصر - Cairo
Job Description

Role purpose:
To manage Business Excellence and governance activities as part of the Office IT wider team to support the Office IT organization in achieving overall goals and metrics of the department including customers’ requirements and operations team needs.


1. Demonstrates good understanding of policies, processes and concepts through experience and helps develop, deliver and advise on processes and activities for the delivery of business
2. Drive transformation programs.


  • Supports in driving efficiencies and reducing waste across the business (Accelerate).
  • Manage Zero Touch Operation program via scouting the available opportunities to come up with innovative solutions such as process design, operating model revamp & automation in order to deliver and support efficiencies. Building and maintaining live Dashboard to reflect the transformation & automation index within Office IT
  • Uses communication skills to exchange ideas and share best practices to support the collaboration between Office IT teams and internal business partners (like OPC/ HR/ Finance/ … etc) to identify opportunities for effective and efficient deliverables.
  • Advocates the Business/Process Improvement model, acting as the gatekeeper for processes, communications, enablers and methodologies, which interact across functions ensuring any changes are subject to impact assessments and approvals.

3. Prepare and track the Office IT training and development plans in alignment with the Office Leads as well as the HR Learning & development team.
4. Report business KPI to the management for the Office IT services.
5. Confirm that every Office IT team has an actively updated Knowledge base for reference.



Core competencies, knowledge, and experience:
• Customer & Transition Management
• Resource Management
• Financial Management & Cost Reduction.
• Quality Assurance.
• Process & CSI awareness.



Must have technical / professional qualifications:
• Bachelor or master’s degree in Information Technology/ Engineering/ Science/ Economics/ Business Administration.
• 10+ years of experience in Quality of Services and Business Processes in general and 5+ years within IT industries in specific.
• Excellent knowledge and understanding of the telecommunications industry, and IT Services.
• Experienced in Project Management (3+ years) and preferred to be certified PMP/ Agile PM/ Prince 2/ MBA.
• Experienced in Continuous Service Improvements (CSI) methodologies and tools.



#movewithus #_VOIS





تاريخ النشر: ١٠ أغسطس ٢٠٢٢
الناشر: Bayt
تاريخ النشر: ١٠ أغسطس ٢٠٢٢
الناشر: Bayt