Training & Development Specialist

Swvl - مصر


Training & Development Specialist based in Cairo

Reporting To: Training & Development Team Lead

Duties & Responsibilities:

● Create new employee Induction/on-boarding Training Program

● Build Training material for different segments of OPS Department

● Deliver training to employees using a variety of instructional techniques

● Work closely with HR on a yearly Employee Development Plan.

● Identify training needs and organize trainings to meet quality standards

● Assist QA team for coaching of agents

● Prepare and present reports on training program KPIs.

● Assess employees' skills, talents, performance and productivity and prepare written evaluations with advice for improvement.

● Identify areas of development in employees/processes and communicate to concerned parties


● At least 1 year at Swvl.

● Strong written and verbal communication skills.

● Strong written and verbal English.

● Excellent at connecting with internal and external stakeholders.

● Good knowledge in various training and teaching methods.

● Excellent active listening skills.

● Proficiency in MS Office

● Extensive, accurate product knowledge.

Personality and Interests

Training and development specialists should also possess the following specific qualities:

Analytical skills. evaluating training programs, methods, and materials, and choosing those that best fit each situation.

Instructional skills. For delivering training programs to employees. They use a variety of teaching techniques and sometimes must adapt their methods to meet the needs of particular groups.

Interpersonal skills. Training and development specialists need strong interpersonal skills because delivering training programs requires collaborating with instructors, trainees, and subject-matter experts. They also accomplish much of their work through teams.

Speaking skills. Speaking skills are essential for training and development specialists because they often give presentations. Specialists must communicate information clearly and facilitate learning by diverse audiences.

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تاريخ النشر: ٢٠ يناير ٢٠٢١
الناشر: Company Website
تاريخ النشر: ٢٠ يناير ٢٠٢١
الناشر: Company Website