Call Center Quality Coach
|تاريخ النشر||١٨ سبتمبر ٢٠١٩|
|المكان||مصر - Giza|
- Conducts quality review of telephone representatives' performance in accordance to the Time and quality of the call within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved.
- Audits representatives' outbound phone calls (Telesales) observing performance, techniques, and application of guidelines and procedures.
3 to 5 years
Not Specified at least
Consumer Services FMCG Training and Coaching
Job Requirements 3 to 5 years of experience (at least 1 year in coaching outbound calls) Good English