HMS GROUP EGY announce for vacation for Customer Service Representative ( female only )

About HMS GROUP EGY

 " Company Specialized in Medical training,digital marketing, home care services, online Examination, medical wear "

Address " 505 mogamaa almawardy beside Aboelrish children hospital, Cairo " 

Customer Service Representative Responsibilities:

• - Maintaining a positive, empathetic and professional attitude toward customers at all times.
• -Responding promptly to customer inquiries.
• - Communicating with customers through various channels.
• - Acknowledging and resolving customer complaints.
• - Knowing our products inside and out so that you can answer questions.
• - Processing orders, s, applications, and requests.
• - Keeping records of customer interactions, transactions, comments and complaints.
• - Communicating and coordinating with leagues as necessary.
• - Providing feedback on the efficiency of the customer service process.
• - Managing a team of junior customer service representatives.
• - Ensure customer satisfaction and provide professional customer support.
•  

Customer Service Representative Requirements:

• - High  education degree or equivalent. ( bachelor/.....)
• - Fluent In English
• - Good Appearance
• - Ability to stay calm when customers are stressed or upset.
• - Comfortable using computers.
• - Experience working with customer support.