- Manage day-to-day Operations.
- Implement business development strategies.
- Maintain a high level of Customer Service standards.
- Train, supervise and evaluate the branch staff to enhance individual productivity and enable them to function according to job description.
- Ensure the facility is kept clean, safe and orderly.
- Communicate personally with customers to ensure customer satisfaction.
- Resolve customer complaints promptly and efficiently.
- Support sales promotion activities including promotional campaigns & micro-marketing events to Enhance profitability.
- Ensure operational excellence and integrity of the branch.
- Develop action plans to enhance operational controls and optimize customer service.
- Undertake administrative tasks.
- Deal with inquiries, complaints, and emergencies.
- Manage Petty Cash & Budget.
- Keep statistical and financial records.
- Provide Top Managements with Regular Reports.
New Cairo, Nasr City or Heliopolis residents are preferred.Bachelor's degree or equivalent in Business.At Least 3 Years of Experience In Management.Solid experience in Business Management, Sales, Customer Service and Operations Management.Excellent Customer Service experience.Very Good command of English both written and spoken.Interpersonal, Organizational and Communication Skills.Creative thinking & problem solving skills.High level of conduct and professionalism.Experience in managing Staff.Experience in dealing with Customers.