• Farfetch exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
• We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers.
• This community is at the heart of our business success.
• We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.

Operations

• We're passionate about operational excellence, acting with our customers and partners always in our heart.
• Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care.
• In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

The Role

• We are looking for a Customer Service Advisor (English & Arabic Speaker) to work in a relaxed environment and be part of a well-motivated, and growing team.
• Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows.
• You will have main responsibility to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.

What You'll Do

• Online Customer support via several channels including phone, email, and social media.
• Support of sales by being aware of current trends, styles, and availability of products.
• Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule.
• Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions.
• Being front line voice and ears of Farfetch.

Who You Are

• Native Arabic speaker;
• Has excellent verbal and written communication skills in English (essential minimum B2 level), both spoken and written
• Experienced in customer service ( 1 year), in a fashion environment;
• Proficient in the use of IT systems, both customer service specific and windows packages;
• Experience with written skills;
• Experience with listening;
• Knowledgeable of fashion/fashion brands;
• Exceed customers' expectations;
• Available to work in Cairo (hybrid work schedule).