- Identify and remedy defects within the production process
- Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved
- Compile and analyze statistical data
- Ensure that user expectations are met during the testing process
- Draft quality assurance policies and procedures
- Investigate customer complaints and product issues
- Improve Quality performance results; initiate new ideas, send regular quality tips, and simulate quality sessions
- Help agents improve their performance based on the identified relevant quality-related training needs analysis.
Call Center experience is essential.GSM (Mobile knowledge) and Experience are a must, minimum of 6 months.Experience in telecommunications companies is a must.Experience as a Quality Analyst or similar role is preferred.Experience in quality inspection, auditing, and testing is preferred.Excellent communication skills, both written and verbalStrong computer skills and knowledge of QA databases and applicationsStrong analytical and problem-solving skillsMeticulous attention to detailMaximum age is 35.