Manage incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Possesses a high level of proficiency in the English language when it comes to speaking.Proven customer support experience or experience as a Client Service Representative.Track record of over-achieving quota.Strong phone contact handling skills and active listening.Familiarity with CRM systems and practices.Customer orientation and ability to adapt/respond to different types of characters.Excellent communication and presentation skills.Ability to multi-task, prioritize, and manage time effectively.