Customer Service Executive (German + GDS)

Cairo , Egypt

24*7 WFO

What this Job Involves

We are looking for a skilled and customer-oriented German-Speaking + GDS Customer Care Agent to join our dedicated customer care team. As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries promptly and professionally. Your primary focus will be to ensure customer satisfaction, build positive relationships, and maintain a high level of service quality

Jon Description

• Excellent writing and speaking skills in German (B2_C1 level ) is mandatory and English is required on a B2 level
• Customer Support: Respond to calls from German-speaking customers in a courteous and efficient manner.
• Issue Resolution: Address customer inquiries, concerns, and complaints, striving to resolve issues effectively and in a timely manner.
• Customer Feedback: Gather and document customer feedback, suggestions, and complaints, and communicate insights to the management team for process improvements.
• Customer Satisfaction: Strive to achieve high levels of customer satisfaction by meeting or exceeding established customer service metrics.

Requirements:

• Language Skills: Fluency in German at C1 level (both written and spoken) is essential with Proficiency in English at B2 level
• Customer Focus: A customer-centric mindset with a strong dedication to delivering exceptional service.
• Problem-Solving: Analytical and creative problem-solving abilities to resolve customer issues effectively.
• Empathy: Ability to understand and empathize with customers' needs and concerns.
• Team Player: Ability to collaborate with team members and contribute to a positive team environment.
• Flexibility: Willingness to work in shifts and adapt to changing schedules based on business needs.
• German C1 is mandatory + GDS Experience (Amadeus, Saber,Galelio)

Computer Literacy: Proficient in using computer systems, software, and CRM tools to manage customer interactions and information

Key Responsibilities:

• Deliver exemplary customer service via emails and phone calls
• Answer emails messaging and manage outgoing voice phone calls from/to world leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims.

Disclaimer : It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

About IGT

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.

Established in 1998, with 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 75 marquee customers globally. IGT’s global footprint consists of 30 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.

IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC, Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.

Office Address : Maadi Technology Park 1st Floor, Al Lasilki, Ezbet Fahmy, Maadi, Cairo Governorate 11435, cairo Egypt

Regards

Varsha Batra

M.+91-8527123018 (Whatsapp)