Responsibilities Respond promptly to customer inquiries, orders (such as refunds or exchange) and according to company’s rules and regulations. Suggest solutions when a service malfunctions. Let customers or clients know about additional services. Suggest ways to improve the efficiency of the customer service process. Regularly follow-up on the cases he/she has taken and provide the client with all the information along the way. Escalate queries and log complaints to the systems if needed. Keep records of the customer’s calls and communications. Communicate and coordinate with different departments efficiently as necessary. Keep into consideration saving the company from losses/payouts, including the needed follow-ups and interactions with another departments. Review the actions taken to ensure that it’s being taken according to airlines rules/procedures as well as agency’s policies. Communicate with the airlines/suppliers to get the needed waivers when needed. Handle any cases assigned by the Team Leader / Supervisor / Manager Ensure customer satisfaction and provide professional customer su pport. Requirements: Bachelor’s Degree. Minimum of 0-2 years of work experience. Good knowledge of the Travel industry is a plus. Different GDS’s knowledge (Sabre, Amadeus, Apollo) is a plus. Communication and Presentation skills. Excellent organizational and planning skills. Customer Orientation. Team Player Flexibility to work on rotational shifts. Advanced troubleshooting and multi-tasking skills. Problem-solving skills. Negotiation skills. Patience, compassion and empathy. Compensation:Net Salary , 10K + Kpis