Job Description

• Design, configure, and administrate the IT infrastructure.
• Design, configure, and administrate Leased line and PRI services.
• Design, configure, and administrate the call center (VOIP) infrastructure.
• Design, configure, and administrate active directory and domain servers.
• Design, configure, and administrate the firewalls, and VPN (SSL or IPsec STS).
• Design, configure, and administrate the cloud infrastructure (VMware virtualization (on-premises) and AWS cloud servers).
• Deign backup solutions for servers and systems (on-premises (Veeam) or cloud).
• Design and administrate any software or hardware solutions.
• Design and administrate ERP system modules to meet the company workflow.
• Design and administrate google workspace (G-suite).
• Design, and manage the company IT assets.

• Oversee and supervise the operations team members.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Assist in the customization and adaptation of existing systems to meet company requirements.
• Connect users to networks and provide initial training in facilities and applications.
• Administer email and security systems.
• Maintain inventory of all equipment, software and software licenses.
• Install and configure all networking equipment
• Research for solutions using available information resources, advise user on appropriate action.
• Prioritizing and managing many open cases at one time, responding within agreed time limits to support tickets.
• Stay current with system information, changes and updates, Testing and evaluating new technology.

Job Requirements

• Bachelor's degree in related field.
• 2-4 years of experience in the same role
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems.
• Hands-on experience with network (Routing, switching).
• Hands-on experience with firewalls (FortiGate, Sophos).
• Hands-on experience with servers and virtualization (vSphere ESXI).
• Hands-on experience with AWS (EC2, S3, SES, Load balancers, Autoscaling, and CloudWatch).
• Hands-on experience with domains and Cloudflare.
• Hands-on experience with computer networks, network administration and installation.
• Excellent knowledge of call center systems and CRM.
• Excellent knowledge of ERP systems and business solutions.
• Excellent command of English Language.

• Very good communication skills
• Good decision-making skills
• Intermediate analytical thinking
• Creative thinking skills

• Flexible.
• Cooperative.
• Self-Learner