• Handle a high volume of inbound and outbound calls in a timely manner.
• Follow quality assurance verified "scripts" when dealing with various topics.
• Identify the needs of customers, clarify information, research each issue, and provide solutions via calls.
• Save the customers’ requests and solutions on the admin system.
• Open tickets with the escalated cases to the back-office team.
Bachelor's degree in any relevant fieldMales only.Minimum 6 months of Call Center experience.Good English LanguageVery good PC skills (Microsoft Office: Word, Excel & Power Point).Age: 23 to 27Ability to multi-task, priorities & manage time effectively.Strong phone and verbal communication skills.Customer focus and adaptability to different situations.Ability to work under pressure & meet deadlines.