Job Role: 

The Front Desk Manager must have strong communication skills, management skills, and a real ability to inspire and motivate their team. You should combine a pleasant personality with a dynamic professional attitude to supervise and lead the team. And can deal efficiently with complaints and has a solid customer service approach.

Responsibilities:

1. Train all front desk agents and Assistant Front Office Managers.
2. Participates in the selection and interview process of all hotel front office staff and other supervisory roles.
3. Create schedules for Front Desk Agents.
4. Handle complaints and specific customer requests.
5. Troubleshoot emergencies and resolve all guest problems quickly, and efficiently, ensuring guest satisfaction.
6. Keep accurate information on the status of rooms and that it is properly communicated to appropriate team members and updated in the inventory management system.
7. Upholds the Hotel Operations commitments and standards to guests.
8. Maximize room revenue and occupancy rates by daily reviewing status reports. Analyses rate variances and keeps a close watch on occupancy reports.
9. Ensures that all hotel policies and standards are being met by front office staff and all the front office operations.
10. Prepare forecasting reports for rates and occupancy.
11. Maintain front desk and guest service stations are properly equipped with the supplies they need.
12. Review Guest feedback forms daily.
13. Maintain an organized filing system for all employee and guest documentation and reports.