RIXOS brand is expanding its portfolio of new properties in Egypt with several exciting and highly-anticipated properties that will open over the next few months. With that, Learning & Development of our employees remains our top priority. The successful candidate for this role will work closely with the L&D teams in our hotels to enhance employee skills and performance, help achieve consistency in service quality, focus on employee engagement and retention, adaptability to industry trends is essential and to assist the hotel teams in cultivating a learning culture while focus greatly on leadership development. Please note that you must be an Arabic speaker to be considered for this role.
Job Description
As Director of Learning & Development, you will be responsible for the following;
- Align the learning culture to Ennismore standards
- Localize learning materials
- Create a tailored / uniform on-boarding & induction experience
- Analyze Learning Needs of all properties
- Ensure compliance to Ennismore People & Culture guidelines
- Drive Talent Management activities (aligned to Ennismore)
- Lead the hotels L&D professionals to drive daily training activities
- Develop and execute a comprehensive learning and development strategy aligned with Ennismore culture & Rixos standards.
- Design, implement, and evaluate training programs for all levels of hotel employees.
- Identify training needs through ongoing assessments, feedback mechanisms, performance evaluations, and guest feedback.
- Collaborate with department to localize content and materials for training programs, ensuring relevance, effectiveness, and alignment with Ennismore standards.
- Oversee the delivery of training sessions, utilizing a variety of methods and technologies to engage learners and maximize learning outcomes.
Qualifications
BA or equivalent in HM, Education, Business Administration, Psychology 5+ years experience in hotel industry, in a luxury environment 3+ years in a cluster L&D Leadership role Proficiency in English, Arabic & Digital tools Ability to live in Sharm El Sheikh and to travel extensively around Egypt Ability to facilitate training for different leadership levels in English & Arabic Ability to negotiate & convince Organizational & planning skills Your KPIs will be related to: EES - RPS, P&C guidelines Compliance, Training hours, Training Budget, Performance Management Strong understanding of hotel operations
Additional Information
Arabic speaker is a must and ability to travel throughout Egypt. This role is based in Sharm el Sheikh