Job DescriptionCompany Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionAs a Reservations Assistant Manager, you will assist the Reservations Manager in managing daily operations of the Reservations Department, including providing support, coaching and training of the Reservations Agents. The role encompasses all aspects of reservations for the hotel. You will be responsible for maintaining accurate and concise records of all reservations, assisting with inquiries and bookings in a timely manner, liaising with key departments, establishing strong relationships with our clients, and displaying exceptional phone and customer service skills, while being instrumental in the implementation of operational plans to meet Hotel sales and revenue targets.Cater to room inquiries and reservations on a daily basis received via telephone calls and emailsFull utilization of Opera PMS for creating and updating room reservationsEnsures all guest inquiries and complaints receive prompt action and follow-up.Timely submission of the weekly itinerary and weekly reportsCoordinates with other departments of the hotel to ensure efficient guest service.Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures and overbooking decisions.Ensures all entries in Opera are accurate and done according to the set standards and guidelines.Ensures proper filing of all business correspondence, with correct and updated information.Assist in doing pre-arrival checkingWorks towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures and overbooking decisions.Ensures all entries in Opera are accurate and done according to the set standards and guidelines.Ensures PCI Compliance and observance of Data PrivacyDevelops and maintains a high level of communication with major sources of business, and advises the Reservations Manager of feedback, as needed.Ensures all Reservations Agents cross-sells sister properties when the hotel product does not fit the customer’s requirements.Prepare weekly, monthly, quarterly and annual reports, as requiredLead daily team briefingsQualificationsPrevious experience of the same position or as Reservations Supervisor preferredBachelor’s Degree or Diploma in Hospitality ManagementKnowledgeable in Microsoft Windows applications and Opera PMS is an advantageExcellent communication and organizational skillsStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAbility to handle many conflicting priorities at the same timeAdditional InformationYour team and working environment:In 1-2 sentences, introduce the team, property or office environment in a way that reflects the cultureNote: Customization may be included for any specific local or legislative requirements, such as work permitsOur Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent