Regular - Pro Practice & Bus Sup Mgt

Pro Practice & Bus Sup Mgt

ref :578848 | 19 Mar 2024
apply before : 17 Jun 2024
CityStars, Cairo, Égypte - Egypt

about the role

Responsibilities
Involved during pre-sales prior to contract signature to validate proposed service management deliverables due dates and provide input on contractual documents for matters impacting operations
Represents CS&O for Operations Readiness Program Build activities and is responsible for establishing and managing the partnership within the other program structure work streams, suppliers as well as CS&O GPO and MSC teams, in order to ensure delivery readiness.
Is a point of contact for all operational readiness matters during the build delivery of pre-defined service solutions.
Assumes clear end-to-end ownership, shows commitment and responsibility to deliver solutions as agreed by OCO pre-sales and as handed over once the contract is signed.
All non-standard aspects must be fully identified and defined and by CS&O during the pre-sale bid process. In such cases agreed solutions and impacts are properly documented in the SAM.
Ensures through his/her workstream that the PMO and each workstreams is fully aware of service delivery process, including hand over to Operations process and checklist requirements.
Is responsible for project governance with his/her peer for Operations Readiness build. Agrees and manages delivery of the customer project plan and reporting according to agreed contractual milestones. Client expectations are managed at all times and penalties are avoided.
In case contracted solutions and definitions require clarification, will ensure these are reviewed with the stakeholders to reach an equitable and reasonable solution.
Responsible for governance and reporting of status for all operations workstream projects to business owners, stakeholders. Provides concise, transparent, explicit reporting and status on projects and ensures any risks and issues are properly defined and that ownerships have been defined and agreed for each one.
Drives the project team in hierarchical or matrix management; must be technically knowledgeable.
Effective relationship management in order to meet the expectations of stakeholders.
Provides guidance, coaching and support to virtual team members.
Adherence to all company procedures.

about you

additional information

contract

Regular

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