- Provide Support to End-Users.
- Ensure the timely and effective resolution of support requests by monitoring and managing system requests
- Develop and implement IT Support Processes and procedures , including incident management, problem management and change management.
7-9 Years of Experience in help desk or technical support role , with demonstrated proficiency in troubleshooting.relevant certifications ( compTIA A+ , Microsoft certified professional , ITIL ) are a Plus.Ability to work collaboratively with cross - functional teams and manage multiple priorities in fast - paced environment.