- Install and configure computer software systems and applications. And Keep software applications and systems running smoothly and ensure users get the maximum benefit from them.
- Support the roll-out of new applications with tests to evaluate them. And follow diagrams and written instructions to repair a fault or set up a system and application.
- Diagnose and troubleshoot technical issues, including software implementation and network configuration.
- Prioritize and manage several open issues at one time and understand the root of the problem quickly. And track computer system issues through to resolution within agreed time limits, and work continuously on a task until completion.
- Solve technical issues through a series of actions throw the services support program until they’ve solved a technical problem.
- Provide support, Research, and identify solutions to software and hardware issues, including procedural documentation and relevant reports.
- Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
- Refer to internal databases or external resources to provide accurate tech solutions.
- Follow up with clients to ensure their applications and systems are fully functional after troubleshooting and provide prompt and accurate feedback to customers.
- Ensure all issues are properly logged, Document technical knowledge in notes and manuals, and prepare accurate and timely reports.
Provide highly qualified resources to deploy such solutions, including implementation, training, and support.This position requires self-initiative, ownership, excellent listening skills, motivation to provide exceptional customer service from inception to resolution for each issue, commercial sensitivity, responsiveness, collaboration, technical support expertise, and business acumen.Proven work experience as a Technical Support Software, Desktop Support Engineer, IT Help Desk Technician, or similar roleHands-on experience with OS environmentsGood understanding of computer systems, software, application, and other tech productsAbility to diagnose and troubleshoot basic technical issues.Familiarity with remote desktop applications and help desk software (e.g. Zendesk, Zoho)Excellent problem-solving and communication skillsAbility to provide step-by-step technical help, both written and verbalBS degree in Information Technology, Computer Science, or a relevant fieldAdditional certification in software or similar technologies is a plus if it's available