- Providing SW/HW support across Octopus according to the plans.
- Location: Alexandria
- Serve as the first point of contact for users seeking technical assistance.
- Perform troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided.
- Walk through the problem-solving process.
- Direct unresolved issues to the next level of support.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update issues status and information.
- Pass on any feedback or suggestions to the appropriate internal team.
- Identify and suggest possible improvements on procedures.
EducationB.Sc. in Computer Science as a major or equivalent.Experience3 years of experience as IT Technical Support.LanguageFluency in both written and spoken English and Arabic languages.Desired QualificationsGood knowledge with network fundamentals,(CCNA S&R) Level.Good knowledge of desktop support “ HW / SW “.Good knowledge of Firewall, Web Filtering and Backup methods.Good knowledge of Microsoft domain services.