The Order Fulfilment Specialist is fully responsible for internal Supply Chain Order Fulfilment process. This role provides support to the Inside Sales team and handles end-to-end order validation process. The role includes: order entry, modification, validation and product availability requests management.
It involves the cooperation with customers located in Europe. Order Fulfilment Specialist is a key contact between the Inside Sales Coordinators, Supply Chain members and the plants throughout Europe. In that scope, Order Validation Specialist is to identify and understand customer’s order needs and provide them with the most suitable solution for their business activities.
Order Fulfilment Specialist works in close cooperation with Customer Facing, scheduling, demand planning, logistics, production and shipping. Developing customer-supplier relationship in collaboration with Supply Chain streams on the follow-up of customers’ orders and requests. This requires an excellent knowledge of the process and to successfully navigate around production and logistics constraints.
What You Will Do

•Deal with all customer account enquires that include: order entry, modification, validation and product availability requests management.
•Expand the relationships with existing internal customers by continuously proposing solutions that meet their objectives
•Ensure the correct products and services are delivered to customers in a timely manner
•Serve as the link of communication between customer facing team and internal teams to ensure customer orders are correctly and timely fulfilled
•Resolve any issues and problems faced by customers
•Play an integral part in improving the service and timely execution that will turn into personal development, long-lasting relationships and business efficiencies.

Skills

•Fluent in English, both written and spoken
•Proven previous experience within an Order Fulfilment role
•Good communication and interpersonal skills with an aptitude of building relationships
•Effective organizational skills
•Problem-solving skills
•Must be proactive, customer focused and results oriented
•Good PC skills in MS Office
•Ability to effectively question or challenge the status quo

What Will Put You Ahead

•Bachelor's degree
•Experience with Salesforce
•Strategical thinking and ability to take value-based decisions