مصر - Heliopolis Cairo Egypt

توظيف: دوام كامل

Identify and assess customers’ needs to achieve satisfaction.
Cater to client queries by providing accurate data using appropriate communication channels.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Create a concise report on client interaction to facilitate a swift decision-making process.
Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

Proven customer support experience.
Familiarity with CRM systems and practices.
Proficient in answering phone calls with professional etiquette and a friendly tone.
Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
Well-versed in handling digital tools and modern computer hardware.

تاريخ النشر: ٢٧ فبراير ٢٠٢٤

الناشر:

تاريخ النشر: ٢٧ فبراير ٢٠٢٤

الناشر: