· Servicing client accounts with day-to-day needs, ongoing tracking, and ad hoc requirements

· Building and maintaining excellent relationship with key client stakeholders

· Final approval and send out of ongoing client reports & deliverables, where authorized by your account director

· Strategic analysis report development with Account Director support

· Utilizing resources through the effective organisation of the global CARMA operation teams

· Line managing, coaching and developing Senior Insights Analysts and Insight Analysts

· Supporting Head of Insights in team resource planning

· Escalating roadblocks to in a proactive & timely manner with suggestions for solutions

· Retention of clients, broader identification of opportunities for revenue growth of existing client base

· Assisting in development of briefs for new and existing clients

· Implementing client account briefs successfully

· Taking full responsibility and ownership for smaller client accounts

· Where account ownership is held, ensuring all contracts are signed, up-to-date and POs are in place.

· Creating meeting summaries (when no junior is present), signing off (when no senior present) and communicating to clients/team.

Skills

Technical Competencies/Skills 

• Excellent command of MS office
• Excellent command of English and Arabic. Other languages are a plus.
• Excellent Research skills
• Excellent proofreading skills with the ability to identify grammar, spelling and punctuation errors.
• Good knowledge of translation-oriented tools, application/software.
• Legal/Industry awareness

Education

• BA in languages, Mass Communication, or any relevant field.